Privacy Policy
Privacy Policy
Flex Tiling is committed to protecting the privacy of our customers and website users.
This policy explains what information we collect, how we use it, and your rights in relation to that information.
1. Who We Are
Flex Tiling is a tiling and bathroom installation service based in Bristol.
For any privacy-related queries, you can contact us.
2. What Information We Collect
We may collect the following personal information:
Name
Contact details including phone number and email address
Address or postcode relating to a project
Details about your enquiry or project
This information is collected when you contact us via phone, email, WhatsApp, or through our website.
3. How We Use Your Information
We use your information for the following purposes:
To respond to enquiries and provide quotations
To carry out agreed work and manage projects
To communicate with you about your job
To maintain business records
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
Contract – where processing is necessary to provide a quotation or carry out work
Legitimate interests – to manage enquiries, communication, and business operations
Consent – where you have given permission, for example for use of project photographs
5. Data Sharing
We do not sell or share your personal data with third parties for marketing purposes.
We may share limited information with trusted service providers where necessary,
such as website hosting providers or software used to manage enquiries.
6. Data Retention
We only keep personal data for as long as necessary.
Enquiry and customer records may be retained for up to 6 years
to comply with legal, accounting, and business requirements.
7. Data Security
We take reasonable steps to protect your information from unauthorised access,
loss, or misuse through appropriate technical and organisational measures.
8. Your Rights
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure of your data
Object to processing
Request restriction of processing
Request transfer of your data
To exercise any of these rights, please contact us using the details above.
9. Cookies
This website may use cookies to improve user experience and analyse website traffic.
Cookies are small files stored on your device.
You can choose to accept or decline cookies through your browser settings.
10. Image Use
Flex Tiling may take photographs of completed work for use on our website and social media.
We will always seek your permission before using images.
Images will focus on the work carried out and will not include personal or identifying information.
Consent can be withdrawn at any time by contacting us, and images will be removed where reasonably possible.
11. Updates to This Policy
We may update this policy from time to time.
The latest version will always be available on this page.