Privacy Policy

At Flex Tiling, we are committed to protecting the privacy of our website visitors and customers. This privacy policy sets out how we use and protect any information that you give us when you use this website.

By using our website and services, you agree to the terms of this policy. If you do not agree with the terms of this policy, please do not use our website. We may update this policy from time to time by posting a new version on our website. You should check this page periodically to ensure that you are happy with any changes.

Data Collection

We may collect the following information:

Name, contact information, including email address and phone number
Demographic information such as postcode, preferences, and interests
Other information relevant to customer surveys and/or offers

We collect this information when you:

Contact us via email, phone, or through our website
Make an enquiry through WhatsApp
Sign up for our newsletter

Data Handling

We use the information we collect to understand your needs and provide you with a better service, and in particular for the following reasons:

To process and fulfill orders and to keep you informed about the status of your order
To send you promotional emails about new products, special offers, or other information which we think you may find interesting
To contact you for market research purposes

We may share your information with our service providers, but only our website hosting provider or email marketing service provider, who are authorised to use your personal information only as necessary to provide these services to us.

We will never sell or lease your personal information to third parties unless we have your permission or are required by law to do so.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your Rights

Under GDPR regulations, you have the right to:
Access the personal data we hold about you
Request that we correct any inaccurate or incomplete information
Request that we erase your personal data
Object to processing of your personal data
Request that we restrict processing of your personal data
Request that we transfer your personal data to another controller

Image Use Policy

At Flex Tiling, we take pride in showcasing our work to potential customers through our website and social media channels. We often take photographs of completed tiling work for these purposes.

We understand that some customers may have concerns about their privacy and the use of their images. Therefore, we have created this policy to clarify how we use images of our customers’ homes or business.

Consent

We will always seek your consent before taking photographs of your home or using images of your home on our website and social media channels. We will explain the purpose of the images and ask for your permission in writing. We will never use images of your home without your consent.

If you give us your consent to use images of your home, you can withdraw it at any time by contacting us in writing. We will remove any images of your home from our website and social media channels as soon as possible after receiving your request.

Protecting Your Privacy

When we take photographs of your home, we will only focus on the tiling work we have completed. We will not take photographs of any personal or sensitive information, and we will not include any identifying information such as your name, address or any other information that could be used to identify you.

We take your privacy seriously and will ensure that any images we use are in compliance with the General Data Protection Regulation (GDPR) and other relevant privacy laws.

If you have any questions or concerns about the use of images of your home, please contact us. We are committed to working with our customers to ensure that their privacy is respected while showcasing our work.

If you would like to exercise any of these rights, please contact us.

If you have any questions or concerns about our privacy policy, please contact us.

tilerbristol@flextiling.co.uk

07378 746854

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