Customer Care

Customer Care Policy

At Flex Tiling, we are committed to providing the highest level of service to our customers. Our customer care policy outlines our commitment to providing quality products and services, fully trained staff, compliance with advertising regulations, transparent pricing, accurate information, timely service delivery, care and maintenance guidance, and effective complaints handling. The policy is designed to ensure that customers receive the highest level of service and support and that their needs and expectations are met.

We adhere to the following customer care policy:

Quality Products and Services:

We offer products and services that meet relevant British Standards to ensure our customers receive the best possible products and services.

Meeting British Standards means that our products and services meet certain criteria for quality, safety, and performance as defined by the British Standards Institution (BSI) and other relevant regulatory bodies. These standards cover a wide range of products and services, including construction materials, electrical appliances, and personal protective equipment.

By offering products and services that meet these standards, we aim to provide our customers with peace of mind that they are receiving high-quality, safe, and reliable products and services. We understand that our customers rely on us to deliver products and services that meet their needs and expectations, and we take that responsibility seriously.

In addition to meeting British Standards, we also have internal quality control measures in place to ensure that our products and services meet our own high standards of quality. We regularly review and improve our processes to ensure that we are providing the best possible products and services to our customers.

Overall, our commitment to quality products and services is a core value of our company, and we strive to deliver on that commitment every day.

Fully Trained Staff: Our staff and operatives are fully trained and equipped to provide our customers with the highest level of service.

We believe in providing our customers with the highest level of service. We understand that in order to achieve this, it is important for us to have the necessary skills and knowledge to provide the best service possible. That’s why we undergo regular training and development to ensure we stay up to date with the latest industry standards and best practices. By investing in ourselves, we are able to maintain a high level of quality in our work, which is reflected in our commitment to meeting relevant British Standards.

Advertising Compliance: We comply with current Advertising Regulations to ensure that our advertising, sales promotions, and public relations are truthful, accurate, and compliant with relevant laws.

We understand the importance of complying with current Advertising Regulations to ensure that our advertising, sales promotions, and public relations are truthful, accurate, and compliant with relevant laws. As such, we have implemented policies and procedures to ensure that all of our marketing materials meet the required standards. We regularly review our advertising content to ensure it is up-to-date and compliant, and seek professional advice when necessary. By adhering to these regulations, we aim to maintain the trust and confidence of our customers, and to ensure that our marketing materials are both ethical and effective.

Transparent Pricing: Products, services, and prices in an easy-to-understand format.

We believe in being transparent with our customers when it comes to pricing. We understand that clear and easy-to-understand pricing is important for building trust and maintaining good relationships with our customers. That’s why we provide our customers with detailed quotes that are valid for 30 days. We comply with current price legislation and aim to provide accurate pricing information upfront, so that our customers can make informed decisions about the products and services they require. Our quotes include all relevant costs, and we are always available to answer any questions our customers may have about our pricing. By being transparent with our pricing and providing clear and detailed quotes, we hope to demonstrate our commitment to honesty and integrity, and to provide our customers with the best possible service.

Accurate Information: We provide accurate and truthful information based on our full product and service knowledge to potential or actual customers.

We are committed to providing our customers with a full understanding of the benefits, limitations, and risks associated with our products and services. We also aim to provide accurate information about delivery times, costs, and any other relevant information related to our products and services. By providing accurate information, we hope to demonstrate our commitment to honesty and integrity, and to build long-lasting relationships with our customers based on trust and respect.

Timely Service Delivery: Once we receive an order or make a sale, we carry out the order or service to the best of our ability, advising the customer of any delays or problems.

We communicate regularly with our customers to provide updates on the progress of their order or service, and we advise them of any potential issues that may arise. In the event of a delay or problem, we work proactively with our customers to find a solution that meets their needs and expectations. By providing timely service delivery and open communication, we hope to demonstrate our commitment to excellent customer service and to build long-lasting relationships with our customers based on trust and reliability.

Care and Maintenance Guidance: We provide our customers with adequate guidance on the use, care, and maintenance of their tiling products and services to ensure they last as long as possible.

Complaints Handling: In the event of a complaint, the customer should be dealt with quickly and courteously by our staff. We will make every effort to resolve any issues promptly and to the customer’s satisfaction.

In the event of a complaint, please contact us as soon as possible so that we can investigate the issue and take appropriate action. We will keep you informed throughout the process and work with you to find a satisfactory resolution.

If you have any questions or concerns about our customer care policy, please contact us.